Refund Policy
1. Digital Products
All sales of digital products and virtual items are final. Due to the nature of digital products, we generally cannot offer refunds once a purchase has been completed and the items have been delivered to your account.
2. Eligibility for Refunds
Refunds may be considered in the following circumstances:
- The product was not delivered within 24 hours of purchase
- The product received was significantly different from the description
- Technical issues on our end prevented delivery
- Duplicate purchases made in error (within 24 hours)
3. Refund Request Process
To request a refund, please contact our support team within 7 days of your purchase. Include your order number, email address, and a detailed explanation of why you are requesting a refund.
4. Processing Time
Refund requests are typically reviewed within 3-5 business days. If approved, refunds will be processed to the original payment method within 5-10 business days.
5. Non-Refundable Items
The following are not eligible for refunds:
- Items that have been used or consumed in-game
- Purchases made more than 7 days ago
- Items purchased during promotional sales (unless defective)
- Account-related issues not caused by our service
6. PayPal Disputes
We encourage you to contact us directly before opening a PayPal dispute. Opening a dispute without prior communication may delay the resolution process and could result in account restrictions.
7. Contact
For refund inquiries, please contact our support team. We are committed to ensuring customer satisfaction and will work with you to resolve any issues.